Refund policy
Exchange Eligibility
Exchanges will be accepted only in the following cases:
- Damaged product received
- Wrong product delivered
- Wrong size delivered
Conditions:
- Request must be raised within 48 hours of delivery
- Item must be unused, with original packaging and tags intact
- Subject to quality inspection and approval
Mandatory Unboxing Video Requirement
To ensure a smooth and transparent exchange or refund process, customers must record a clear unboxing video while opening the package.
Guidelines:
- Video must start before opening the outer packaging
- Shipping label and package condition must be visible
- Entire unboxing must be recorded in one continuous clip
- Product, tags, and packaging must be clearly shown
This video will be required as proof in case of:
- Damaged product
- Wrong item received
- Wrong size delivered
- Missing items
Requests raised without an unboxing video may not be eligible for exchange or refund approval.
Refund Policy
Refunds are issued only for verified quality issues, fulfillment errors, or manufacturing defects identified and approved after internal review.
Eligible cases include:
- Damaged item received
- Incorrect product shipped
- Manufacturing defect
- Exchange not possible due to stock unavailability
Refunds will not be provided for:
- Change of mind
- Incorrect size selected by customer
- Minor color variations due to display differences
Refund timeline:
- 7–10 business days after inspection and approval
- Refunded to original payment method
Order Cancellation
Orders can be cancelled within 24 hours of placing them, only if not shipped.
Once dispatched, cancellation is not possible.
SIZE DISCLAIMER
To avoid incorrect size selection:
- Customers must review the size chart carefully before ordering
- Our support team is available to assist with sizing queries before purchase
We are not responsible for incorrect size selection outside exchange eligibility conditions.